![]() ![]() ![]() It appears that *************** have missed the documented responses, all within the same or next day, sent to him throughout this communication thread. **** didn't reach out again until the 14th of February, with our customer service team responding to him on the 14th, and then records show that **** didn't respond or reach out again until February 17th with our customer service team responding back to him again on that same day. Unfortunately, the customer service team didn't receive a response from **** on February 8th. An additional correspondence began on February 7, 2022, with customer service responding to **** on February 7th, and again reaching out on February 8th offering to assist him further with his auto-ship. Our customer service department has record of **** emailing on Decemwith **************** responding to that email the same day. We have reached out to our customer service department for additional details regarding communication with ****. I contacted them today and they are refusing a refund. They were not open yesterday due to it being Presidents day. It put in thr wrong one and before I could stop it, it charged that card (which was not mine but someone who is elderly that I help and am on their account) I tried to stop it. So I was going to put my card number in and I have 3 saved on my phone. I thought well maybe it won't be too bad a price. Upon looking at thr box of packets which normally are 43 something and are now 50 with a free gift card plus I still pay shipping of $9.97 which I did not know till they charged a different debit card. I used a cashapp debit card when I ordered the samples. So I clink the link and it takes me to some of the energy packets I had looked at when I ordered the samples. This email says you have not used your 50$ gift card. Yesterday, FebruI received an email because I had ordered samples from Yoli. ![]()
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