![]() ![]() If you enabled the option to remove all data right now, all the backups are deleted along with the instance. The instance is deleted according to the schedule. The request is sent to JetBrains, and the instance is scheduled for deletion. To provide this information, click the link at the bottom of the Licenses page.įor more information, refer to our Licensing and Purchasing FAQ.įill in the instance cancellation form and click the Remove my YouTrack button. You can link an existing instance to your JetBrains Account by providing the license key or the name of the hosted server. If the instance that you want to cancel isn't linked to your JetBrains Account, it won't be listed on the Licenses page for your account. On the Licenses page, locate the plan that you want to cancel and click the Remove your instance link. To cancel an YouTrack Cloud subscription: Once your cancellation request is processed, we retain a backup of the deleted instance for six months.Īfter this time has elapsed, it is no longer possible to restore the instance using our copy of the database. If you wish to preserve any of the data that you have stored in your YouTrack instance, download a backup copy of your database before you submit a cancellation request. If your trial period has expired and you don't want to switch to a subscription plan, you can request that we remove the trial instance and delete the data. No credit is offered for canceling an account prior to the end of a billing cycle. Your subscription is terminated at the end of the current billing cycle. You can cancel your YouTrack Cloud subscription at any time. Your free trial period expired and you don't want to switch to a subscription plan.Ĭanceling a Subscription Plan or Free Trial You or your organization have set up a separate YouTrack Cloud instance on a different domain or installed YouTrack as a self-hosted service in your local environment. Your work no longer requires that you use an issue tracker. ![]() You may want to cancel your instance for one of the following reasons: If you no longer use YouTrack Cloud, you can cancel your subscription. ![]()
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